Refund policy

Effium is committed to delivering high-quality products and ensuring customer satisfaction. This policy outlines our return, refund, and warranty terms for all customers worldwide.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, the item must be:

✅ Unused and in its original packaging.
✅ In the same condition as received.
✅ Accompanied by a proof of purchase.

To initiate a return, contact us at info@effium.com.

Returns must be sent to:
Effium B.V.
Molengraaffsingel 12
2628JD DELFT
Netherlands

Customers are responsible for return shipping.

 

Damage & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us at info@effium.com immediately so we can assess and resolve the issue.

Global Warranty Policy

Effium provides a 24-month limited warranty covering manufacturing defects in materials and workmanship.

🔹 Warranty Coverage (24 months from purchase/delivery):
✅ Manufacturing defects affecting product function.
✅ Material or workmanship issues under normal use.

❌ Exclusions (Not Covered):

  • Normal wear and tear (e.g., discoloration, scratches, minor dents).
  • Damage caused by misuse, improper care, or failure to follow maintenance instructions.
  • External factors (e.g., weather, transport damage, impact, drops).

To claim a warranty, contact info@effium.com with your proof of purchase.

Region-Specific Legal Disclaimers

🇪🇺 European Union (EU) & UK
This warranty complies with Directive (EU) 2019/771 and UK consumer protection laws. You are entitled to a 24-month warranty for defects that existed at the time of delivery.

🇺🇸 United States
This warranty is provided under the Magnuson-Moss Warranty Act. Some states do not allow limitations on implied warranties, so certain exclusions may not apply.

🇦🇺 Australia
This warranty is in addition to your rights under Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under ACL.

🇨🇦 Canada
Consumers in Québec may have additional statutory rights that differ from those stated here.

Warranty Claim Process

  1. Submit a claim at info@effium.com
  2. Provide your proof of purchase and a description of the issue.
  3. Our team will assess the claim and offer one of the following solutions:
    • Repair the product.
    • Replace the product.
    • Offer a partial refund.
    • Offer a full refund (if repair/replacement is not possible).

Final Notes

This policy does not affect your statutory rights as a consumer under national regulations. Your legal protections vary by country, and you may have additional rights depending on local laws.

For any questions, please contact us at info@effium.com.