30-Day Money-Back Guarantee

We stand behind the quality of our Effium pans, and your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free 30-day money-back guarantee. Here’s how it works:

Eligibility

  1. The guarantee applies to purchases made directly from Effium's website.
  2. Returns must be initiated within 30 calendar days from the delivery date.
  3. The pan must be returned in its original condition, free of excessive wear, misuse, or damage. Minor use marks are acceptable.

How to Request a Refund

  1. Contact our customer service team at info@effium.com with your order number and reason for return.
  2. We will provide instructions for returning the product, including the return address.

Refund Process

  1. Once we receive and inspect the returned pan, we will process your refund.
  2. Refunds will be credited to the original payment method within 10 business days.
  3. Shipping fees (if any) are non-refundable unless the return is due to a defect or error on our part.

Conditions

  1. The guarantee applies to individual customers and excludes bulk orders, purchases made by businesses and commercial use.
  2. The guarantee does not cover damages caused by improper use, accidents, or unauthorized modifications to the product.
  3. Effium reserves the right to deny a refund if the product shows excessive wear or intentional damage.

We’re confident you’ll love cooking with Effium, but we’re here to help if it doesn’t work out. Feel free to reach out to us with any questions!